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FAQs

About Your Order

Q: Why should I buy online?

Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster. This could save days of your time. Traceability: You will have easy access to all of your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders with only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Q: How can I change the delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information. Before dispatching the Order.

Q: What information should I input when ordering?

our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of a VAT number

Q: Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact Online@button-corner.com

Q: Do I have to order online?

You can also send your order to Online@button-corner.coma>. If you can also order using WhatsApp (+92324-4119999) or by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible to you anytime. Also if you want to make the same order later, you can use the “reorder” feature.

Q: How can I change the delivery address?

A: You can order easily using our online platform. When you find a product you need, you can add it to your cart, log in and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.

Q: How can I get offers of bulk amounts?

When you are logged in and you add products to the shopping cart, you have the ability to send offer requests to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.

Q: Do you have the product in stock?

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

About Your Account

Q: How do you create an account?

Go to this page https://www.Button-Corner.com/account/login and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.

Q: How do I change my personal details or email address?

You can easily change all your information on your account. Go to the login page (https://Button-Corner.com/account/login) and log in, then click “my account” and “edit”. Here you can change all your contact information.

Q: How can I retrieve my password?

You can retrieve your password by clicking “forgot password?” Instructions on password retrieval will be sent to your email.

Q: Security

Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available to third parties.

Q: What are the terms and conditions?

You can see the terms and conditions here Terms & Conditions

About Your Payment

Q: What payment methods can I use?

You can use Bank Transfer and Cash on Delivery. If you are a customer with an established customer relationship with Button Corner Online. you are able to use invoices as a payment method for our online shopping checkout process. If invoicing option is not activated for you although you are a repeat customer, please contact Online@button-corner.com. Notify us.

Q: Is VAT charged?

If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products. You can also add your VAT number during the checkout process manually.

Q: Can I use a Pro-forma invoice?

You can use a Pro-forma invoice. Please contact us at Online@button-corner.com. If you want to use a Pro-forma invoice.

Q: What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can't make the payment, please contact Online@button-corner.com.If to notify us about the problem. We can manage the order manually.

About Product Delivery

Q: Can I track my order?

We will send you the tracking code of the shipment when the parcel has been sent.

Q: Shipping time?

Shipping time will be confirmed on the order confirmation document.

Q: Shipping cost?

Shipping costs are dependent on your location and the products on your order. Some products need to be shipped in Big Volume. These Big Volume shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Q: Changing the shipping address?

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

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